When your ticket has been updated or changed, the new details may not automatically show when you access your ticket again. This is because tickets can be cached on your mobile device so that they can be accessed when you are not online.
In order to reload the latest version of your ticket, you may need to do one of the following (in all cases your device will need to be connected to the Internet):
1) If you have access to the original ticket, click the "Reload Ticket and Clear Cache" link at the bottom of the ticket. A new version of your ticket should now be reloaded.
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2) Log onto your My Mobile Tickets account and go to the My Tickets section of the app, accessible by clicking the Menu button at the top of the page. You should now be able to access the latest version of your ticket by clicking the Show Ticket button or Activate and Use Ticket button for the ticket you want to load.
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3) In the My Tickets section of the app, request an SMS link to be sent to your phone by clicking the Send SMS Link button for the ticket you want. In the SMS text message you receive, there will be a link to the new version of your ticket - just click the link and your ticket should appear in phone's browser.
If you still have problems accessing the latest version of the ticket, you may need to manually clear the cache in your phone's browser. Please contact our customer services team if you need further help.